Terms of Purchase

These Terms & Conditions comes into effect on 30th April 2024

Please read this information carefully. Once you make your payment these terms form a legal binding agreement between us.

This Agreement, hereinafter referred to as “the Agreement," is made between Emma Hine Strategy, “the Coach” and you “the Client” together referred to as “the Parties”

  1. THE PROGRAM

A full description of the service you are purchasing will be clearly outlined on the sales page and you are responsible for reading (and understanding) it before making your purchase. Any queries prior to purchase please email emma@emmahine.co.uk

  1. OUR RESPONSIBILITIES

As your Coach, my role is to:

  • Ensure the service meets the quality standards agreed.
    • Be on time and prepared for each session.
    • Answer any questions you may have as they arise
  • Comply with the terms of this Agreement.

    As the Client, it is your responsibility to:
    • Be open to new ideas and communicate honestly, openly and with integrity.
    • Come to each session willing to stretch and grow.
    • Comply with the terms of this Agreement and promptly provide payment.
    • Ask any questions you may have as directed.
    • Keep any content and discussions, confidential, and only share information in the agreed forums.

Contacting the Coach:
The primary method of contact is via email at emma@emmahine.co.uk where the aim is to respond within 12 hours Monday to Friday between 9am and 5pm.

  1. PRICE & PAYMENT

This will clearly be indicated on the sales page; you may have the option to pay in full or over monthly instalments; again the sales page will define this clearly for you.

We accept payment via credit or debit card via our website, or bank transfer where we have invoiced you.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 6) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your credit card or debit card will only be charged when you authorise the payments by clicking proceed through our website.

All payments by credit card or debit card need to be authorised by the relevant card issuer.

If your payment is not received by us, we may charge interest on any balance outstanding at the rate of 4% per year above base rate and your inclusion in the Program will be suspended until your payment is received. We will email you to let you know if we intend to do this.

Nothing in this clause affects your statutory cancellations rights so far as they apply.

The price of the services is in pounds sterling (£) (GBP)

  1. CONFIDENTIALITY

Our Privacy Policy is available at https://www.emmahine.co.uk/privacy-policy/

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  1. INTELLECTUAL PROPERTY RIGHTS

We retain all ownership rights to the materials provided to you through your participation in the Program. We reserve all rights title and ownership of all materials which are provided to you for your individual use only and with a single-user license.

We do not authorise you to share, copy, distribute, or disseminate any materials received electronically or otherwise without our prior written consent. All intellectual property, including the Program materials, workbooks or any other content shall remain our property and you will not obtain any rights of ownership or other rights (of whatever nature) in the digital or other content or in any copies of it.

  1. DISCLAIMER

Whilst every effort has been made to accurately represent this Program and its potential there is no guarantee of results or outcomes using the ideas and techniques we teach.

Examples of outcomes from former clients in any materials are not to be interpreted as a promise or a guarantee of your outcome.

Your potential is entirely dependent on the way you use our products, ideas and techniques. Your level of success in attaining the results claimed in our materials depends entirely upon the time you devote to the Program, your commitment, your application of its ideas and techniques, your finances, your business, your knowledge and various other skills. Since these factors differ according to individuals, we cannot guarantee your success. Nor can we be responsible for any of your actions.

You acknowledge that I am supporting you in my role exclusively as a Coach providing development and coaching for inspirational and informational purposes only. I do not provide medical, financial or legal advice.

By signing this Agreement you are consenting to this Disclaimer.

  1. CANCELLATIONS

As I offer a business to business service you do not have any cancellation rights, unless otherwise stated on the sales page.

All in person events are non refundable even if you are unable to attend.

We may terminate your access to a Program, with immediate effect, if you:

(a) commit a material breach of your obligations under this Agreement; or

(b) fail to provide payment of any amount due as and when it becomes due; or

(c) have a bankruptcy petition presented against you or you become subject to a bankruptcy order or another situation where you may be in a position to meet your contractual obligations un-der this Agreement; or

(d) any of the circumstances arise as set out in these terms.

We shall also be entitled to limit or suspend, and/or terminate the arrangement without refund whether paid or remaining due and payable, if we reasonably determine that you:

  1. a) are becoming disengaged, disruptive or if you impair the provision or the enjoyment of the Program by any other participant. For the purposes of this Agreement the terms disengaged and disruptive shall be given their ordinary dictionary meaning and examples of such behaviour shall include, but not be limited to, displaying a lack of interest, failing to respond positively to requests for further information or other contact, repeatedly ignoring or failing to respond to emails or other messages, communicating in a way which is abusive or intended to cause offence; and/or
  2. b) are failing to follow or abide by any of these Terms or any other terms or guidelines as may be agreed whether such action constitutes a material breach or not.

8.LIMITATION OF LIABILITY

We make no guarantees, representations or warranties of any kind or nature, express or implied with respect to the Program and in circumstances shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date and the Client agrees that the Coach is not liable or responsible for any actions or inactions, or for any direct or indirect result of any services provided by the Coach.

  1. NOTICES

Any notices given under this Agreement shall be deemed served if received by E-mail to the following address:

emma@emmahine.co.uk

  1. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between us. This Agreement may be modified or amended at any time if the amendment is made in writing and is signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else. In the event that any part of this Agreement is deemed invalid or unenforceable, it shall not affect the validity or enforceability of any of the remaining portions of the Agreement which shall be severed and remain in full force. The failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of the right to later enforce and compel strict compliance with every part of this Agreement.

  1. DISPUTES

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:
• the services;
• our service to you generally; or
• any other matter,

please contact us as soon as possible at emma@emmahine.co.uk where we will aim to respond to your expression of dissatisfaction within 48 hours.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

  • let you know that we cannot settle the dispute with you; and
  • give you certain information required by law about our alternative dispute resolution provider.

If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

The laws of England and Wales will apply to this contract.

  1. MISCELLANEOUS

By competing your purchase, you are accepting the terms of this Agreement, you are agreeing to be legally bound by its terms, and acknowledge that you have read, understood and agreed Your Program will not begin until acceptance of this document has been received, and payment has been made.